RETURN POLICY

Last updated May 01, 2019 
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Haatemaalo Online Shopping & Classified Pvt. Ltd.
Attn: Returns
RMA #
Newroad  
Kathmandu3 44600  
Nepal  
 
Return shipping charges will be paid or reimbursed by us. 

REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 
 
EXCEPTIONS    

The following items cannot be returned or exchanged
 
     ●     Groceries   
     ●     Softwares   
     ●     Personal Care items   
     ●     Fragrance   
     ●     Pet care & Accessories     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.   
     ●     The product must include the original tags, user manual, warranty cards, freebies and accessories   
     ●     The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
980-3451424 
[email protected] 
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